How can you contact Velmii?

The easiest way to contact Velmii is the form at the top of this page. Tell us your name, your email and your question, and we will reply as soon as we can. Velmii is an online beauty store based in Gujranwala, Pakistan, and we serve customers in Pakistan only.

What can you ask us?

You are welcome to contact Velmii about anything related to your order or our products:

• Help choosing between makeup, skincare, body care or fragrance.
• A shade, size or variant question before you order.
• Your order, delivery (3-5 working days) or a return (7-day returns).
• A problem with a parcel. Please send clear photos of the product, the label and the packaging.

What should you include in your message?

A few details help us answer faster. Please include the product name, your city and your order number, if you have one. If you are asking about your skin, tell us your skin type. We cannot give medical advice, so if you have a skin reaction, stop using the product and see a doctor. The American Academy of Dermatology explains how to test skin care products before use, which can help you avoid reactions.

Where can you find answers before you contact Velmii?

Many questions are already answered on our website. Read our about page to learn how Velmii works, browse the shop, or read the guides on our blog, such as how to patch test skincare and how to identify original cosmetics in Pakistan. For legal details, see our Privacy Policy and Terms and Conditions.

How quickly will we reply?

We reply as soon as we can. Please use the form once, and we will get back to you. It is the quickest way to contact Velmii and keep your question in one place.